Petaluma Family Dental Care at 47 Maria Drive in Petaluma, California

Customer Reviews about Petaluma Family Dental Care

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  I was referred here to this dental office by a friend who is a patient. When I called to make an appointment, the phone was answered by a friendly and helpful receptionist. My first visit was very pleasant - the whole staff is very friendly and welcoming. The doctor answered my questions to my satifaction. I'm going back!
  May 16, 2017

  by marie nelson
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  Never have I had a worst experience with a dentist. Let me break it down for you: Visit one: Had an emergency and was in lots of pain. They saw me promptly, and took X-rays of the injured area. A red flag came up when the dentist didn't even glance at my teeth of the x-ray, but deemed that I needed a filling. First impression of the office: kind of dingy and drab and a little messy, but hey, at least it was clean. Staff nice but totally disorganized and not very well informed. Got a quote for a 'metal' filling. After some confusion, was told i was actually getting an amalgam filling. Visit Two: Told to come early to discuss filling materials. Sat and waited for OVER TWO HOURS. No really. I think it was actually closer to 2.5 hours. Finally in to see dentist. Get a shot of novocaine, then he disappears for another 30 minutes or so. Apparently they double-book their dentist, he works on two patients at once. Long procedure with frequent departure by dentist. Eventually told I need a crown, not a filling, which will cost me almost three times as much. Maybe if he had actually looked at my teeth the first time, we would have all been prepared. The topper for me was when the dentist and his assistance got into an argument WHILE THEIR HANDS WERE IN MY MOUTH about who was going to put on my temporary. Apparently, the dental assistant just isn't paid enough to do this. Could not believe the lack of professionalism. In between: While waiting for my crown (having been fitted with a 'temporary,' I experienced a lot of pain. They told me this was 'normal' and the crown was probably not sealed tight enough. Visit Three: My appointment was CANCELED but no one bothered to tell me! Got a weird feeling and luckily called them before driving all the way out there. Still, furious and livid as I took a half-day from work, and would have appreciated a little courtesy from them. Apparently, my crown was not delivered on time....having a hard time believing they didn't just forget to order it. At this point I am ready to grab my X-rays and my crown (if it is ever delivered), and RUN!
  March 01, 2017

  by A Google User

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Today: 09:00 am — 06:00 pm

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